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Tourist
Posts: 5

Camara does not shut down - red lights always on - battery is discharged

[ New ]

Hello Support,

 

Setup: Camera with Media Mod

 

On the camera, even after switching off, the red light on the back and front of the camera is lit and the battery is discharged. A connection with the camera via smartphone is no longer possible and the camera does not react to the push of a button. After removing the battery and disconnecting the power, the camera will continue to work until the next time it is switched off.

 

Please help, Camera is not usable this way.

 

Thanks

 

Best regards


Roman

GoPro
Posts: 23,212

Re: Camara does not shut down - red lights always on - battery is discharged

[ New ]

Hi @solunitys8

 

Please try re-flashing the software.

Follow the manual update steps on https://gopro.com/en/us/update/hero9-black

Once the update is completed, reset the camera. Go to Preferences> Reset> Factory Reset

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Camara does not shut down - red lights always on - battery is discharged

[ New ]

Hallo,

ich habe die genannten Schritte gemacht, der Fehler tritt aber immer mal wieder auf, aber nicht immer. Das Muster ist aktuell nicht zu erkennen. Die Batterie entlädt sich weiterhin auch bei ausgeschaltetem Gerät über Nacht.

Ist also noch keine Lösung.

Was kann ich noch tun?

Danke

Viele Grüße

Roman

GoPro
Posts: 23,212

Re: Camara does not shut down - red lights always on - battery is discharged

[ New ]

Hi @solunitys8

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej