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Reply
Tourist
Posts: 2

Cam with water

Good Morning. I bought a gopro 5 black at one year and two months. I had never put it in the water, in my vacation, I was at the beach now and I went to take pictures under the water, depth of 1.5m, the machine stopped and I went to check later, water had entered the camera. arriving at home I put it to dry for a few days, it turns on the charging light, but the camera does not turn on. When I bought it I specified it was waterproof, how can you help me with that?

Thank you
Andre Douglas Correa
Explorer
Posts: 12,207

Re: Cam with water

You will want to reach out to the GoPro Support Team. https://gopro.com/help/ContactUs

This is a community support group, so there isn't much we can do for you in this case.
Tourist
Posts: 2

Re: Cam with water

Hi, Daniel, thanks for the info. I contacted the support and they asked me for some photos and information. Unfortunately they said they do not cover water damage. the camera is not waterproof like this in advertising.

Regards , André