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Tourist
Posts: 12

Cam want start up any more, seems to be dead.

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Cam want start up any more, seems to be dead. Pushing the remote button for 10 seconds, no reaction. Two fully loaded batteries tried. Used it on saturday for the first time making movies, no problem. Even downloaded them to my computer.  Next day want to take some pictures so see the quality. But was not able to do any more because it just want to start up. Pressing the remote button for 10 secs, nothing...as said, the cam seems to be dead.


Accepted Solutions
Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

[ New ]

Hi,

 

just want to inform you that the replacement arrived today in good shape. Thank you for the good service and support with my problem.  Let's hope this cam wil work longer than one day Smiley HappySmiley Happy

 

Thanks again and best regards,

Philip

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All Replies
GoPro
Posts: 19,754

Re: Cam want start up any more, seems to be dead.

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This is odd, @philipl88. Try this, remove the battery from the camera and connect the camera directly to a power source and see if it turns on. If it does check and make sure that there is nothing lodged between the battery and the battery connector. 

 

Were your batteries charged separately using a dual battery charger? Did they show indication of being charged, or fully charged? 

Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

[ New ]

* remove the battery from the camera and connect the camera directly to a power source and see if it turns on => No it doesn't turns on.

* there is nothing lodged between the battery and the battery connector

* Did they show indication of being charged, or fully charged?  => yes, indication was fully charged.

GoPro
Posts: 19,754

Re: Cam want start up any more, seems to be dead.

[ New ]

In that case, please contact our Support team for further assistance. To connect with Support, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

[ New ]

After contacting the support team it was agreed to send my cam back and would receive a new one.  Until now great and quick service just let's hope the new cam will arrive shortly.

20200220_114626.jpg
Adventurer
Posts: 13,870

Re: Cam want start up any more, seems to be dead.

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If allowed, track the pkg, the  that be the return time added a week processing, remember only the camera, you are not to send in your sd card, cables bat , etc..  Also keep in mind you will receive a brown box about 4WX10LX5H, and the lens, interface and back will have a protective film.  Check your camera out, and let us all know how it goes.

 

FISH

Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

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I only send the camera, nothing else.  I know that it will take a few days to get the replacement, no problem.  As soon as this has arrived I will let you know.

Explorer
Posts: 13,045

Re: Cam want start up any more, seems to be dead.

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Did you write the RMA number on the outside of the box as per the instructions?
Explorer
Posts: 13,045

Re: Cam want start up any more, seems to be dead.

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And did you put the RMA paperwork inside the box with the camera?
Adventurer
Posts: 13,870

Re: Cam want start up any more, seems to be dead.

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I am sure

Adventurer
Posts: 13,870

Re: Cam want start up any more, seems to be dead.

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He did all that in advance

Adventurer
Posts: 13,870

Re: Cam want start up any more, seems to be dead.

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dan 

Explorer
Posts: 13,045

Re: Cam want start up any more, seems to be dead.

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Why are you sure of this? I don't see it written on the box in the picture and he specifically stated only the camera was in the box.
Adventurer
Posts: 13,870

Re: Cam want start up any more, seems to be dead.

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I am sure hte OP did his or her work in advance per his c onversation.

Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

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yes and it was also already printed on the label itself

Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

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yes paperwork is in the box but please be aware that the cam was just send last Thurstday.  But I had a look at my picture again and it seems that the guy in the UPS drop point sticked the label over my written number.  I attached another picture showing that the RMA number is also on the label and if the label is removed you will notice that I have written in on the box itself.  But please keep also in mind that the cam was send back just last Thurstday so for the moment I'm not worry that something is not going as it should be.  As said before until now I'm very pleased with your service. 

20200220_114626'.jpg
Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

[ New ]

Just want to keep you updated and in the meantime the came arrived in Venray-NL, 21st Feb, as the track and trace shows.  Sorry it is  not in English, but in Dutch. So for the moment everything is still going well.

 

1-GoPro UPS Delivered.jpg
Tourist
Posts: 12

Re: Cam want start up any more, seems to be dead.

[ New ]

Hi,

 

just want to inform you that the replacement arrived today in good shape. Thank you for the good service and support with my problem.  Let's hope this cam wil work longer than one day Smiley HappySmiley Happy

 

Thanks again and best regards,

Philip