01-22-2020 02:54 PM
Sorry for any trouble caused.
We are aware of this issue. We'll post back once we have an update.
In the meantime, you can manually copy the files to your computer via Finder/Image Capture.
Then add it as a media folder. For reference, see How to Add Media Folders in Quik for desktop
You may also try the work around shared on https://community.gopro.com/t5/Cameras/Hero-8-Windows-10-can-see-the-device-but-won-t-cooperate/m-p/...