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Tourist
Posts: 1

CAN'T CONTACT GOPRO

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I will keep it Very Simple... I have a Hero 7 Black that has an issue. I have invested heavily in this company with accessories and GoPro Plus. I have spent the last 2 hours just trying to make contact by phone, Chat, Callback. The phone number sends you back to the website which looks very glossy. Sadly the customer service is leaving myself and others to hang out and dry. NOTHING ABOUT IT WORKS!!!!!!! I get invalid Captcha in all browsers. Go Pro Get your act together and respect your customers as this customer is absolutly P!§§£# at the moment with your lack of service. I'm afraid Covid excuse does not wash with me as staff from millions of companies around the world are working from home. Get your act together...

Adventurer
Posts: 13,684

Re: CAN'T CONTACT GOPRO

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GoPro
Posts: 18,696

Re: CAN'T CONTACT GOPRO

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Sorry to hear about the trouble, @minitrots. Make sure that you contact Support within the hours of operation specified in the contact page. If you continue to get the Captcha error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!

Tourist
Posts: 5

Re: CAN'T CONTACT GOPRO

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I along with many others are having the exact same issue. I’ve paid for Plus subscription as has the original poster which is meant to give us 24/7 support, yet you state to contact you within your business hours. I’ve been trying to contact you for day’s via every method you offer... but your chats option always states that you are busy dealing with other customers and every time I’ve arrange for a callback from you it never happens. Ive even tried to write a new message for you to see in the chat room but it wouldn’t let me post it.

I’m paying good money for a disgusting service and if you don’t resolve this issue pronto I’ll return the products I’ve bought from you and will place my money with another company that gives a --bleep--!
Hiker
Posts: 10

Re: CAN'T CONTACT GOPRO

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Yep. It is a full time job trying to contact. Smashed my GoPro good today. Need replacement
GoPro
Posts: 25,194

Re: CAN'T CONTACT GOPRO

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Hi @supershore2321

 

We have sent a direct message.


Thanks!

Ej

Tourist
Posts: 3

Re: CAN'T CONTACT GOPRO

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I am having exactly the same drama. Can't request a call. Chat box not opening. Despite being well within business hours- it's 10am! Super frustrating.

GoPro
Posts: 25,194

Re: CAN'T CONTACT GOPRO

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Hi @meredithsweeney

 

We have sent a direct message.


Thanks!