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07-22-2020 07:39 AM
CAN'T CONTACT GOPRO
[ New ]I will keep it Very Simple... I have a Hero 7 Black that has an issue. I have invested heavily in this company with accessories and GoPro Plus. I have spent the last 2 hours just trying to make contact by phone, Chat, Callback. The phone number sends you back to the website which looks very glossy. Sadly the customer service is leaving myself and others to hang out and dry. NOTHING ABOUT IT WORKS!!!!!!! I get invalid Captcha in all browsers. Go Pro Get your act together and respect your customers as this customer is absolutly P!§§£# at the moment with your lack of service. I'm afraid Covid excuse does not wash with me as staff from millions of companies around the world are working from home. Get your act together...
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07-22-2020 07:44 AM
Re: CAN'T CONTACT GOPRO
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07-22-2020 08:55 AM
Re: CAN'T CONTACT GOPRO
[ New ]Sorry to hear about the trouble, @minitrots. Make sure that you contact Support within the hours of operation specified in the contact page. If you continue to get the Captcha error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected.
If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!
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09-30-2020 03:22 PM
Re: CAN'T CONTACT GOPRO
[ New ]I’m paying good money for a disgusting service and if you don’t resolve this issue pronto I’ll return the products I’ve bought from you and will place my money with another company that gives a --bleep--!
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09-30-2020 04:13 PM
Re: CAN'T CONTACT GOPRO
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10-01-2020 01:28 PM
Re: CAN'T CONTACT GOPRO
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10-01-2020 05:35 PM
Re: CAN'T CONTACT GOPRO
[ New ]I am having exactly the same drama. Can't request a call. Chat box not opening. Despite being well within business hours- it's 10am! Super frustrating.
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10-01-2020 07:00 PM