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Sightseer
Posts: 2
Accepted Solution

CAMERAS ORDER ISSUES

hello ,

 

I placed my order yesterday and I have no confirmation email , I cannot find the status of my order , nothing:((

 

How can I see if my order was placed? Also I need to contact spanish team cause I am from SPain 


Accepted Solutions
Explorer
Posts: 12,771

Re: CAMERAS ORDER ISSUES

You can check order status here https://gopro.com/order-status
And you can contact the GoPro Support Team here https://gopro.com/help/ContactUs
Chat generally works best, but international numbers can be found here https://gopro.com/help/articles/Block/Telephone-Numbers
Spain +34 518 898 656

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All Replies
Explorer
Posts: 12,771

Re: CAMERAS ORDER ISSUES

You can check order status here https://gopro.com/order-status
And you can contact the GoPro Support Team here https://gopro.com/help/ContactUs
Chat generally works best, but international numbers can be found here https://gopro.com/help/articles/Block/Telephone-Numbers
Spain +34 518 898 656
Sightseer
Posts: 2

Re: CAMERAS ORDER ISSUES

hi , I search it and I found nothing about my order , I do not know what happened .

 

normally from my credit card , when will remove the money for the camera , instantly or the same day?Next day? Cause I cannot see the payment :(

 

 

Explorer
Posts: 12,771

Re: CAMERAS ORDER ISSUES

You should contact the GoPro Support Team. This is a member to member support community so we can't access things like order status.