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Tourist
Posts: 2

Cámara no enciende después de actualización fallida.

Tengo un problema recientemente adquirí mi GoPro hero 7 silver, pero al momento de que se actualizo solamente hizo como si terminará la actualización y se apagó y ya no prende Solamente si dejo apretado el botón de encendido 10 segundos pero sale el logotipo de gopro y se apaga y no carga ya intenté hacer la actualización manual y con pc pero no se puede.

Alguien que me pueda orientar con este problema.
GoPro
Posts: 6,533

Re: Cámara no enciende después de actualización fallida.

 

Hi @mayin170594

 

Please go over the steps on this article to try to power the camera on: HERO7 Will Not Power On

 

Once done, try to run the manual update with a recommended SD card.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Cámara no enciende después de actualización fallida.

already tried to turn on as indicated but does not respond, only when I press the button to turn on 10 seconds turn on the logo of gopro and off.
GoPro
Posts: 3,505

Re: Cámara no enciende después de actualización fallida.

 

Hi @mayin170594,

 

Please try to install a new firmware manually.

Step is posted above.

 

If that won't work you may try to contact our customer support team instead.

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Cámara no enciende después de actualización fallida.

Hola! Tengo el mismo problema con el mismo equipo. Lo compré ayer en el aeropuerto, estoy en el viaje y no puedo utilizar la máquina de 400U$s! Te dieron una respuesta a tu problema?