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Posts: 1

Burned micro SD card

Recently purchased hero7 black. Was having difficulty updating by app. Would download file but would stop update of camera...something went wrong. Tried via Quik, but wouldn't notice camera needed update. Went to manual mode. When tried that, note indicated to have fully charged battery. When I inserted new battery, smoke came from compartment, removed battery, and noticed micro SD card was burned and no longer any good. Was Samsung Evo+ 128gb. What happened? Will it do it again? When I googled it I see it happened to someone else.
Posts: 11,897

Re: Burned micro SD card

Hi @duanea3214


Sorry to hear about what happened.

Let our Support Team check on this further.

Please reach out to our Support Team through    

Please have your camera's serial number and proof of purchase ready.