04-26-2019 02:24 AM
After the trip I tried the other SD card and search for a solution here. They said I just need to reformat it. I did that using the gopro, it’s taking too long but I let it be. After almost 15min. I tried to open the gopro and it’s not turning on, when I removed the battery I smelled something burning, I removed the battery ASAP and tried to remove the card but it’s too hot! The top of SD Card was burned. What should I do now? Does this mean I cannot use the GoPro now?
04-26-2019 03:12 AM - edited 04-26-2019 03:17 AM
1. Contact to GP and hear how they deeply sorry and propably send you another - new one.
2. Make photo evidence - very precisely, keep your burned sd card and................ sue company and ask for ex. 2 000 000 $ compenstion because this issue almost burned your house as well.
If you live in US and A you have a lot of chance: people earned a lot of money like: guys who slippied on the wet floor in McD or burn his mouth drinking hot coffee from cup witohout warning about it - on it....or someone who sue cigarettte comapny because they didnt said you can get cancer after smoke....:)
04-26-2019 03:23 AM - edited 04-26-2019 03:23 AM
@desirepath1121 the importance here is to take out the battery and sd card and put the damaged camera t othe side and when Gopro opens talk with them. in the Mean time go on about your business and if the excersize or trip is important find other means and a work around...
GoPro wil l need your Email, a Bill of sale, a photo and if you are a Plus member you are set. the camera is Under a Year old GoPro still needs a Bill of sale in order to warranty. You may need to also contact the card company as well. Keep the site posted of your update
04-26-2019 10:03 AM
Sorry to hear about what happened, @desirepath1121. This is something I haven't encountered yet. We definitely want to take a look into the details. For our reference, can you tell us what microSD card did you use?
Also, please let our Support team know so they can help you with the next steps. Ensure to have your camera, photos of the camera's battery compartment and the SD card showing the burnt part, and your camera's proof of purchase ready for any information that they might need. You may reach them by phone or chat.