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Sightseer
Posts: 1

Bug et Mise à jour

[ New ]

Hello I bought the GOPRO 9 in February and I have several problems

 

1. Sometimes the camera controls get stuck when I'm shooting. Cannot stop recording or start it (quik capture)

2. When it rains there is a lot of condensation in the lens cap. I have the impression that it is not very waterproof because it is interchangeable. Suddenly the images taken are unusable. 

3. The satabilization of the hypersmooth is not great even with the boost function activated. I bought the last harness from GOPRO. Tight as much as possible the images shake. 

4. Unable to update. On your site, I click on "update your camera via the app". It sends me to a link to download Quick! Via the application I cannot find how to proceed or tutorials to do it, it is not intuitive. In manual version I entered the serial number of the camera then my email as requested. When I validate on "next step" nothing happens. It doesn't charge.

 

Can you help me?


Accepted Solutions
GoPro
Posts: 32,139

Re: Bug et Mise à jour

[ New ]

Hi @stouttree46013

 

Sorry for any trouble caused.

Would you mind trying the update link through an incognito browser? https://gopro.com/en/us/update/hero9-black

 

PS: We have edited your post for security purposes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,139

Re: Bug et Mise à jour

[ New ]

Hi @stouttree46013

 

Sorry for any trouble caused.

Would you mind trying the update link through an incognito browser? https://gopro.com/en/us/update/hero9-black

 

PS: We have edited your post for security purposes.

 

Thanks!

Ej