Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 2

Broken waterproof casing and seawater intrusion to camera

[ New ]
My camera case cracked while kiteboarding, and I noticed moisture forming inside the case. To try and save the camera, I immediately returned to shore and removed the camera and noticed moisture had indeed penetrated the case through the crack and unfortunately caused the camera to fail. I placed the camera in a ziplock bag with rice, and placed on a mild heater overnight, but the camera could not be revived. I noticed blue copper sulfate had formed on the pins in the port on the back. I need this camera for a Yosemite backpacking trip which starts on August 5th. How can I resolve this issue in time?

Accepted Solutions
GoPro
Posts: 12,497

Re: Broken waterproof casing and seawater intrusion to camera

[ New ]

Hi @williamb2442,

 

Sorry to hear about what happened. If you contact our Support team, they will be able to look into options for you. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

View solution in original post


All Replies
Sightseer
Posts: 2

Re: Broken waterproof casing and seawater intrusion to camera

[ New ]
 
GoPro
Posts: 12,497

Re: Broken waterproof casing and seawater intrusion to camera

[ New ]

Hi @williamb2442,

 

Sorry to hear about what happened. If you contact our Support team, they will be able to look into options for you. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann