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Sightseer
Posts: 2

Broken waterproof casing and seawater intrusion to camera

My camera case cracked while kiteboarding, and I noticed moisture forming inside the case. To try and save the camera, I immediately returned to shore and removed the camera and noticed moisture had indeed penetrated the case through the crack and unfortunately caused the camera to fail. I placed the camera in a ziplock bag with rice, and placed on a mild heater overnight, but the camera could not be revived. I noticed blue copper sulfate had formed on the pins in the port on the back. I need this camera for a Yosemite backpacking trip which starts on August 5th. How can I resolve this issue in time?
Sightseer
Posts: 2

Re: Broken waterproof casing and seawater intrusion to camera

 
GoPro
Posts: 2,455

Re: Broken waterproof casing and seawater intrusion to camera

Hi @williamb2442,

 

Sorry to hear about what happened. If you contact our Support team, they will be able to look into options for you. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann