04-13-2018 09:28 AM
I have contacted the GoPro team who said i probably need a new camera and advised me to send it back to Europe, it will then take up to 15 days to process it all and to send a new one, so I’ll be without a camera for over a month probably. I am very upset as it’s a brand new camera which I bought especially for my travels. Is there nothing else I can do? Or is there anyway I can avoid being without a camera for so long?
04-17-2018 11:26 AM
Given that a manual update has been done, the issue may already be on the hardware.
Since using the GoPro app will not work as the WiFi is not turned on, the only suggestion I can make is to use the voice command feature if you need to change shooting modes. If this wont be enough as far as changing the camera's settings, I will recommend contacting our Support Team to look into your warranty options. Please note that we can arrange the replacement order to be sent to an address convenient to you.
You may reach them via phone or chat. https://gopro.com/help/ContactUs
04-22-2018 05:47 AM
I actually saw the screven working the other day when the sun was shining really brightly on the screen. I had locked it by accident so I’ve unlocked it now and I can change the settings. The picture is there but really faint. I tried to adjust the brightness but that didn’t work. Maybe the backlight of the screen has broken rather than the screen itself. Do you have any suggestions for trying to adjust the screen light?
04-22-2018 12:00 PM
There is no way to adjust the screen light - we can only adjust the screen brightness. You can do this by going to Preferences, then scroll down to Touch Display, then Brightness.