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Tourist
Posts: 2
Accepted Solution

Broken side door

Hi
My hero 5 side door has broken. The clasp seems to have fatigued when opened yesterday . Camera bought April 17. How do I get fixed /replaced please ?

Accepted Solutions
GoPro Community Manager
Posts: 7,012

Re: Broken side door

@epiccave84036 - The side door is designed to come off and snap back on. If the hinge connector has snapped though, our team at https://gopro.com/help/ContactUs should be able to help.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 7,012

Re: Broken side door

@epiccave84036 - The side door is designed to come off and snap back on. If the hinge connector has snapped though, our team at https://gopro.com/help/ContactUs should be able to help.

 

Jeff

Tourist
Posts: 2

Re: Broken side door

[ Edited ]

Disappointed to be told that a broken clasp on side door is physical damage and so not covered on warranty . Surely the point of 1yr warranty is to cover hardware faults. Why shoudl i need to pay out £25 for a new side door if the plastic is likely to only last 6months


@jefft wrote:

@epiccave84036 - The side door is designed to come off and snap back on. If the hinge connector has snapped though, our team at https://gopro.com/help/ContactUs should be able to help.

 

Jeff


 

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