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Tourist
Posts: 3

Broken camera

[ New ]

Camera stopped working after several months without using it. Camera was not used for too long. Camera number: c***

Sightseer
Posts: 1

Re: Broken camera

[ New ]
Mine did the same thing. It was sitting in a box ink a GoPro case for 3 months and I pulled it out and it wouldn’t turn on. I finally got it to turn on but the screen is now glitching...
GoPro
Posts: 32,080

Re: Broken camera

[ New ]

Hi @jaroslawk182

Please go over the steps on HERO8 Black - Will Not Power On

 

Hi @lithemesa284

Try re-flashing the software. Please follow the manual update steps on https://gopro.com/en/us/update/hero8-black

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Broken camera

[ New ]

Unfortunately the camera is still not working.

I have went over the steps on HERO8 Black - Will Not Power On Topic, but still no progress.

I need it working till 23rd December this year. 

What else can I do ?

 

Best regards

Jaroslaw Krainski

GoPro
Posts: 32,080

Re: Broken camera

[ New ]

Thanks for going through the suggested steps. @jaroslawk182


The best path forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Broken camera

[ New ]

Unfortunately I can't reach support.

The chat window is blank. I can't do anything on this pop out chat window.

 

How else can I solve this problem ? Any suggestions ?

Kind regards

Adventurer
Posts: 15,099

Re: Broken camera

[ New ]

you will need to get  to a real rep and you will not get a replacement   for December 2020 sorry. it takes three weeks for a return replacement

 

3 days to get there  3 days for a return and a week of processing that is 13 days of  waiting

GoPro
Posts: 32,080

Re: Broken camera

[ New ]

Hi @jaroslawk182

 

Please try using a different browser or going on incognito mode.

Take note of the case number for reference.

 

Thanks!

Ej