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Tourist
Posts: 1

Broken Hero 6

[ New ]

Hi! I am only just purchased my Gopro hero 6 about 2 months ago. 

The VERY FIRST time I used it the camera was not switching off and would freeze. It then started improving and I was happy after using it the 2nd time. However this weekend and my camera turned off in the middle of filming and will not turn back on again. 

I have charged it over night, Taked out the battery and tried all sorts to try reboot it however it is not responding at all. 

 

I am based in Palma de Mallorca (Spain). Please advise as to what steps I need to take for this camera to be replaced or replaired ASAP!

I do not have the origional reciept, however I do have the online order purchase. 

 

Thank you

 


Accepted Solutions
GoPro
Posts: 19,223

Re: Broken Hero 6

[ New ]

Hello @royalboost1343

 

Sorry to hear about what happened to your camera. Definitely not an expected behavior for the camera. Although we do not have repair centers, our Support team will be able to assist your with this concern. You can call or initiate a chat with one of them through https://gopro.com/help/ContactUs Please keep us posted on how it works out. 

 

Best regards, 

Marius

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All Replies
GoPro
Posts: 19,223

Re: Broken Hero 6

[ New ]

Hello @royalboost1343

 

Sorry to hear about what happened to your camera. Definitely not an expected behavior for the camera. Although we do not have repair centers, our Support team will be able to assist your with this concern. You can call or initiate a chat with one of them through https://gopro.com/help/ContactUs Please keep us posted on how it works out. 

 

Best regards, 

Marius