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Sightseer
Posts: 1
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Brand new hero5 won’t turn on or charge

Having just returned from a tour of the Middle East I bought myself a new GoPro hero 5 to go skydiving with and straight out of the Packer it won’t charge or turn on, if I take the battery out plug it in to a charger the screen comes on, when I unplug the charger the screen goes off and it won’t charge or turn on again. Please can I have a new battery?

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GoPro
Posts: 11,401

Re: Brand new hero5 won’t turn on or charge

Hello @quickdive07573. It is odd for a new battery to not work. But based on your description, it seems that you have a faulty battery. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you with the matter. You may reach them by phone or chat. When you do, please make sure that you have access to the camera, and camera details, including the proof of purchase. Alternatively, you may reach out to the seller for a faster turn around on an exchange. Best regards!

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Highlighted
GoPro
Posts: 11,401

Re: Brand new hero5 won’t turn on or charge

Hello @quickdive07573. It is odd for a new battery to not work. But based on your description, it seems that you have a faulty battery. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you with the matter. You may reach them by phone or chat. When you do, please make sure that you have access to the camera, and camera details, including the proof of purchase. Alternatively, you may reach out to the seller for a faster turn around on an exchange. Best regards!