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Sightseer
Posts: 1
Accepted Solution

Brand new hero 5 black won't charge

Hello,
I just bought a new hero 5 black at the airport in Israel on my way to a long trip in India. Unfortunately, when I got here I've realized that there is something wrong with the camera.
It won't charge at all and the red light just blips for a second. I saw on other posts that this problem happened to many users, problem is that I will not be back at my country for a few months.
The Indian support numbers mentioned on this website won't work.
Please advise.

Accepted Solutions
GoPro
Posts: 3,924

Re: Brand new hero 5 black won't charge

Hi @epicjump01831,

 

You can also get in touch with our Support Team by chat:

 

https://gopro.com/help/ContactUs

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Cheers

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Brand new hero 5 black won't charge

Hi @epicjump01831,

 

You can also get in touch with our Support Team by chat:

 

https://gopro.com/help/ContactUs

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Cheers

Ryan