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Sightseer
Posts: 2
Accepted Solution

Brand new gopro 7 hero white is frozen on the gopro logo screen

Hi, I purchased a brand new gopro hero 7 white for my son as a Christmas gift from target. It's been stuck on the gopro logo page since he opened it this morning. Anyone know how to fix it ?
Thank you in advance

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GoPro Community Manager
Posts: 7,505

Re: Brand new gopro 7 hero white is frozen on the gopro logo screen

@bluecave40587 - You'll need to update the GoPro's firmware before you can use it. There are a couple of ways to do this, but the one I recommend is to do a manual update. Instructions for how to do this on the HERO7 White are at https://gopro.com/update/hero7-white.

 

Thanks,

Jeff

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Highlighted
GoPro Community Manager
Posts: 7,505

Re: Brand new gopro 7 hero white is frozen on the gopro logo screen

@bluecave40587 - You'll need to update the GoPro's firmware before you can use it. There are a couple of ways to do this, but the one I recommend is to do a manual update. Instructions for how to do this on the HERO7 White are at https://gopro.com/update/hero7-white.

 

Thanks,

Jeff