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Tourist
Posts: 1

Brand new MAX doesn’t turn on

[ New ]
As title says; after turning on the camera for the second time ever (brand new SD and fully charged battery) the MAX turnes off and it was impossible to reset or turn on. Flickering red lights appear constantly when I try to restart it or reset. I tried all the steos described in previous forum posts on the topic without success. Is there any email to contact customer service?
GoPro
Posts: 14,168

Re: Brand new MAX doesn’t turn on

[ New ]

@spryflame3456, the power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.