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Sightseer
Posts: 1

Brand new HERO7 Black won't power on

I bought a brand new HERO7 Black camera and it won't power on.  I tried charging overnight.  The camera sensor will not even turn on.  I've read forums and tried removing and reinstalling the battery several times.  It won't even cut on while plugged in.  And yes, I've tried two separate power plugs and two separate power cords.  I believe it's just a lemon.

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GoPro
Posts: 7,490

Re: Brand new HERO7 Black won't power on

Hello @loyalcliff37203. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.