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Sightseer
Posts: 1
Accepted Solution

Brand new Gopro Hero 5 won't turn on

Hi there 

I got a Gopro 5 around 7 days ago and i have tried all trouble shooting techniques but its still not turning on at all!

never been used litterally just out of the box and it doesnt work. Im not sure what to do


Accepted Solutions
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GoPro
Posts: 3,924

Re: Brand new Gopro Hero 5 won't turn on

Hi @talliazzo,

 

If you have gone through all of these steps without any success then our Support Team should be able to help:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/HERO5-Black-Will-Not-Power-On

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: Brand new Gopro Hero 5 won't turn on

Hi @talliazzo,

 

If you have gone through all of these steps without any success then our Support Team should be able to help:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/HERO5-Black-Will-Not-Power-On

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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Sightseer
Posts: 2

Re: Brand new Gopro Hero 5 won't turn on

Your support team is a joke. Make a product that works out of the **bleep**in box
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GoPro
Posts: 12,421

Re: Brand new Gopro Hero 5 won't turn on

Hello @grandstoke32010

 

Are you having trouble with your camera as well? If the camera is determined to be defective, you can get a replacement from the store for a faster turn around. Alternatively, our Support team will be able to help you with it. You can reach them here 

 

Thanks, 
Marius

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Tourist
Posts: 8

Re: Brand new Gopro Hero 5 won't turn on

Does this sould like the same issue?

https://community.gopro.com/t5/Cameras/New-GoPro-H5B-doesn-t-work-with-battery-inserted/m-p/175004

I can use mine without the battery in but not when I insert the battery.   I have a new battery arriving tomorrow and hope to determine if the issue it the GP or the battery that came with it.  Will be returning something though.

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Tourist
Posts: 4

Re: Brand new Gopro Hero 5 won't turn on

I'm having the same problem. I accidentally broke my last gopro so I went to buy a new one, put the battery in and put it to charge and nothing. I tried everything I could think of, but nothing worked. Took it back to the store and the exchanged it for a new unit, took it home, put the battery in and set it to charge and still nothing...same exact problem as the previous one. I tried a different battery from my old gopro and it turned on the unit just fine. I tried charging the battery from the new gopro in an aftermarket battery charger and it worked fine. I tried different gopro charging cables (all came with my previous Hero5) and none would charge the battery while in the Hero5. I'm taking it back to the store for a refund. Too bad because my previous Hero5 worked flawlessly all the time. 

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Tourist
Posts: 8

Re: Brand new Gopro Hero 5 won't turn on

Sounds the same to me. I dont have any stores near me (Moab UT) but online GoPro support mailed me one for free after checking the warranty info.  It was brand new so there was no issue.

I'm guessing a large batch of bad batteries went out of the factory with GoPro H5s recently

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Tourist
Posts: 4

Re: Brand new Gopro Hero 5 won't turn on

My previous Hero5 got smashed in Moab this past weekend. Thats what sparked the need for replacement. The battery from the new unit charges fine as long as its out of the unit (in my aftermarket charger for 3 batteries at once), so I'm thinking the problem lies in the charging port of the new units; but I agree, must be a bad batch. I've even made sure all the most recent updates were installed correctly.