04-23-2019 08:45 AM
I am having the exact same issue with my iPad an my iphonex. I spent hrs with two different customer support agents they both ended the conversation with I will need to consult with their team. Will I be notified??
04-23-2019 10:10 AM
Hello @redbluff75707. If the case was escalated or submitted for further assistance from the team, Support will notify you by phone or chat of its progress. We checked on the system though but we are not able to pull up any record associated with the email address on your profile. Were you given a case number? We'd be glad to look into the case as well for progress. Thanks!