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Sightseer
Posts: 2

Brand new GoPro Hero 4 silver has loose usb port

My brand new Hero 4 silver has a wobbly USB port. The very first time I tried to connect to my computer it connects, disconnects, connects, disconnects... you have to balance it just right and not breathe for it to stay connected. Same issue every time I connect to it. You can even pull out the cable and GoPro thinks it is still connected, so you have to hold the power button for a while to switch it off. My last GoPro (currently at the bottom of the Delaware river) did not have this issue.

GoPro Community Manager
Posts: 5,850

Re: Brand new GoPro Hero 4 silver has loose usb port

@howardl5117 - For this type of issue, you are definitely going to want to contact our Support team here... https://gopro.com/help/PKBContactus. They'll be glad to work through the issue with you.

 

Thanks,

Jeff

Sightseer
Posts: 2

Re: Brand new GoPro Hero 4 silver has loose usb port

In the end I did an exchange at BestBuy as the most expedicious solution. Gopro informed me it was covered by warranty, but it would take at least a couple of weeks to turn around. BestBuy exchanged it there and then.

 

The new one doesn't have the issue.

GoPro
Posts: 217

Re: Brand new GoPro Hero 4 silver has loose usb port

Hi @howardl5117,

 

Glad to hear BestBuy was able to help out on the spot. This would definitely be the quickest turn around time to resolve an issue with a brand new camera purchased from a retail store. 

 

Enjoy the camera!

 

Cheers,

 

Eric G