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Sightseer
Posts: 3
Accepted Solution

Brand new GoPro 5 Black not working

I recently bought a GoPro 5 Black and it was perfectly working fine the first day but now it won't even turn on. I've tried troubleshooting it since I encountered the problem but none of them have worked so far.

I've read that SanDisk cards do not work so I replaced it with a different one but it still won't turn on. Also, my GoPro gets extremely hot even though it's not in use. Sometimes it would turn on by removing the SD card and holding the Mode button for a couple of seconds then pressing it again. It would turn on about 10% of the time and it's pretty much useless right now.

I've also tried updating it. It has 2.60 right now. No luck.
Anyone else encounter this problem? I have no way of returning it to the store I bought it from since I got it 5 days ago from a training deployment.

Any help would be appreciated.

Thanks!

Accepted Solutions
Adventurer
Posts: 9,361

Re: Brand new GoPro 5 Black not working

Sorry to hear you're having issues. The most common fix is to use a recommended SD card from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations and to do a manual update.

After doing a manual update with a recommended SD card (might as well try it again) go into preferences and reset the camera. Make sure you have formatted the SD card (full not quick) in your computer before doing the update. Also, you want to format the card in the camera after the update is completed.

You can also try these steps:
Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.

Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).

If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.

If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.

If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter.

If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.

If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If that isn't correcting your issue, you will want to get in touch with the GoPro Support Team. Have the camera serial number (printed on the bottom of the box and inside the battery compartment) and a copy of your receipt (a picture is fine). They will be happy to help you out.

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All Replies
Sightseer
Posts: 3

Re: Brand new GoPro 5 Black not working

Bump
Adventurer
Posts: 9,361

Re: Brand new GoPro 5 Black not working

Sorry to hear you're having issues. The most common fix is to use a recommended SD card from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations and to do a manual update.

After doing a manual update with a recommended SD card (might as well try it again) go into preferences and reset the camera. Make sure you have formatted the SD card (full not quick) in your computer before doing the update. Also, you want to format the card in the camera after the update is completed.

You can also try these steps:
Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.

Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).

If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.

If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.

If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter.

If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.

If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If that isn't correcting your issue, you will want to get in touch with the GoPro Support Team. Have the camera serial number (printed on the bottom of the box and inside the battery compartment) and a copy of your receipt (a picture is fine). They will be happy to help you out.
Sightseer
Posts: 3

Re: Brand new GoPro 5 Black not working

I will try everything again and give another update when I can as I am still overseas. Thank you!