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Tourist
Posts: 2

Brand new Go Pro Hero 8 and SD card error

I bought a Hero 8 and a SD card from the go pro website and I’m being asked to format it. Once completed it asks me to do it again
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GoPro
Posts: 19,618

Re: Brand new Go Pro Hero 8 and SD card error

Hi @loyalriver60763

 

What is the brand, model, and capacity of the card?

Have you tried formatting the card using a computer?

 

If you haven't yet, please proceed with a manual update.

See https://gopro.com/en/us/update/hero8-black

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Brand new Go Pro Hero 8 and SD card error

I believe I’ve figured out the problem as I’ve bought a new SD card and it’s working. SanDisk are sending me a new one! Thank you
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GoPro
Posts: 19,618

Re: Brand new Go Pro Hero 8 and SD card error

[ Edited ]

Thanks for posting back @loyalriver60763

Feel free to let us know if something comes up.

 

Regards,

Ej