07-07-2019 12:24 PM
I just bought a brand new GOPRO Hero 7 Black and it's not functional.
Whenever I try to turn it on, it beeps and flashes the red light and even write "black 7" on the front LCD but that's all.
The main screen doesnt turn on, I can't shoot video or pictures nothing.
After sometime it automatically turn off.
I already tried to manually update the firmware and it seems to work - I saw the expected icons on the front LCD. But, even after updating the firmware, nothing changed.
07-07-2019 04:34 PM
Check to ensure that the SD card is not inserted between the SD card slot and the battery (this can put pressure on the back of the touch display).
Perform a manual update. After the update, perform a Factory Reset. See instructions:
- From the main screen, swipe down.
- Tap Preferences > Factory Reset, and then tap Next.
If the issue persists, our Support team at https://gopro.com/help/ContactUs will be able to help you further.