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Sightseer
Posts: 1

Brand new GOPRO Hero 7 black not working

I just bought a brand new GOPRO Hero 7 Black and it's not functional.

 

Whenever I try to turn it on, it beeps and flashes the red light and even write "black 7" on the front LCD but that's all. 

The main screen doesnt turn on, I can't shoot video or pictures nothing.

 

After sometime it automatically turn off.

 

I already tried to manually update the firmware and it seems to work - I saw the expected icons on the front LCD. But, even after updating the firmware, nothing changed.

GoPro
Posts: 7,396

Re: Brand new GOPRO Hero 7 black not working

Hello @litheflame8652

 

Check to ensure that the SD card is not inserted between the SD card slot and the battery (this can put pressure on the back of the touch display). 

 

Perform a manual update. After the update, perform a Factory Reset. See instructions:

  • From the main screen, swipe down.
  • Tap Preferences > Factory Reset, and then tap Next.

If the issue persists, our Support  team at https://gopro.com/help/ContactUs will be able to help you further. 

 

Thanks,