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Sightseer
Posts: 1

Brand New Laptop Computer does not recognize my go brand new pro hero 7 black

What I have done so far

Reset the USB drivers, updated GoPRo Quick, updated GoPro Software.  I have also tried another older PC and it works fine.  THis is a brand new Dell Inspiron with win10 OS.  One of the help desk people told me that each of the USB ports is slightly different and the GoPro MUST be put in the one that has SS and the trident USB symbol.  this worked one time only...  Thoughts?

GoPro
Posts: 2,900

Re: Brand New Laptop Computer does not recognize my go brand new pro hero 7 black

Hi @stoutvista2523,

 

Sorry to hear about the trouble and thank you for reaching out to us with the details. Here are some suggested steps that will help fix the issue. Please check them out and let us know how it goes. 

 

Kind Regards,

 

Ann