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Tourist
Posts: 4

Re: Brand New Hero5 Black LCD touch screen won't turn on

Ok I had the same problem and got it resolved by sending it in and getting it fixed. It was a pain to talk to support but I finnaly got hold of someone who was very helpful.

I will tell you why the GoPro. When you put in the microsd card there is a small slot next to where it’s supposed to go. If you put the microsd card there it breaks some connection. Once I got the gopro back fixed I checked and they have filled that slot space with some material so I don’t accidentally put the microsd there again. I think it’s a design flaw.

To get this fixed you have to send it in. I had also updated and did resets etc. nothing worked. It’s a physical connection I think that breaks if you put in the microsd improperly.
Tourist
Posts: 2

Re: Brand New Hero5 Black LCD touch screen won't turn on

Oh no. I bought a hero6 black and I have the exact same issue. Out of the box screen worked. Updated firmware through app and screen will not come on again. Have reinstalled the app and this killed my pairing so now the camera has become utterly useless. It is now 6 hours since I have bought the Gopro in a store in a ski resort in Austria. I’m going back to the store to return the device immediately. I wish I had read this thread before.
Tourist
Posts: 2

Re: Brand New Hero5 Black LCD touch screen won't turn on

To follow up I got a refund after the solution offered by the very helpful mr. O from US Gopro support last night didn’t work (manual update at retailers shop in ischgl). After the solution failed, the shop didn’t want to give a refund prior to Gopro guaranteeing them they’d receive a new device. I told them that violates eu law and ultimately they refunded me the camera, sd card and chesty. The DD card apparently was supplied to them by Gopro Austria however us sipporf states the card wasn’t recommended and caused the screen to stay black. The whole thing has costed me two hours on the mountain but at least I have my money back. This is not a good situation for Gopro imho and should be fixed. It’s causing both customer and retailer major problems. I will post this on Facebook Gopro too so that new buyers will be warned before ending up on a closed forum for support.
Sightseer
Posts: 1

Re: Brand New Hero5 Black LCD touch screen won't turn on

I have the Hero Black 5.  My firmware is updated.  I turned on the camera today and everything seemed to be working as normal.  Then I opened up the battery case to change the SD card.  I pulled out the card and the screen was still on.  I put the new card about halfway in and the screen went off.  I pulled out the card and re-seated it, closed up the compartment, and the screen never came back on.  I switched the cards back and the screen still won't come on.  The camera is turning on because I can see the front info panel and everything looks normal, just the screen doesn't turn on.

 

Without the screen, I can't aim the camera so I basically can't use it.  How do I make the screen come back on?