Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-16492%22%20slang%3D%22en-US%22%3EBrand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16492%22%20slang%3D%22en-US%22%3E%3CP%3EIm%20at%20the%20verge%20of%20shattering%20this%20camera%20into%20pieces%20ive%20spent%204%20hours%20googleing%20youtubing%20and%20searching%20the%20**bleep**%20world%20how%20to%20turn%20on%20the%20screen%20to%20my%20gopro%20hero5%20i%20just%20bought%20it%20today%20someone%20help%20me%20please%20im%20going%20insane%20the%20screen%20was%20working%20when%20i%20got%20it%20out%20the%20box%20i%20went%20to%20charge%20it%20and%20now%20it%20wont%20come%20on......%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-16492%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16955%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16955%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9919%22%20target%3D%22_blank%22%3E%40supershore5324%3C%2FA%3E%20-%20If%20you%20haven't%20already%2C%20please%20try%20to%20upload%20the%20new%20firmware%20for%20the%20camera%20-%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5.%26nbsp%3BOther%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5.%26nbsp%3BOther%3C%2FA%3E%20customers%20who%20are%20reporting%20this%20issue%20are%20finding%20that%20if%20they%20upgrade%20to%20the%20latest%20firmware%2C%20the%20issue%20gets%20resolved%20for%20them.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21856%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21856%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20updated%20the%20camera%20and%20the%20LCD%20screen%20wont%20come%20on.%20I%20have%20the%20Hero%205%20Black.%20It%20worked%20when%20I%20first%20bought%20it%2C%20but%20shut%20off%20last%20week%20and%20I%20havent%20been%20able%20to%20turn%20it%20back%20on.%20Very%20frustrating.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-23517%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-23517%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20this%20same%20problem.%20Is%20there%20any%20resolution%3F%20I%20just%20got%20it%20tonight.%20It%20worked%20until%20I%20updated%20to%20latest%20firmware.%20Please%20help!!!!!%20This%20is%20a%20Christmas%20gift!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-23542%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-23542%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-message-body%20lia-component-body%22%3E%3CDIV%20class%3D%22lia-message-body-content%22%3E%3CP%3EHello%20gopro!%20I%20am%20having%20this%20same%20problem.%20Is%20there%20any%20resolution%3F%20I%20just%20got%20it%20tonight.%20It%20worked%20until%20I%20updated%20to%20latest%20firmware(1.55).%20Please%20help!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-23603%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-23603%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you've%20updated%20the%20camera%20to%20the%20latest%20firmware%20and%20are%20still%20having%20this%20issue%2C%20you%20can%20try%20a%20reset%20by%20popping%20out%20the%20battery.%20If%20that%20doesn't%20resolve%20the%20issue%2C%20please%20reach%20out%20to%20one%20of%20our%20Customer%20Support%20team%20members%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20and%20ehy'll%20be%20glad%20to%20troubleshoot%20the%20issues%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27024%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27024%22%20slang%3D%22en-US%22%3E%3CP%3ELike%20others%2C%20I%20have%20this%20exact%20problem.%20I%20bought%20my%20Hero5%20Black%20duty%20free%20when%20I%20left%20Australia%20on%2015%20December%202016%20and%20finally%20had%20time%20to%20open%20the%20box%20last%20Friday%2C%20wanting%20to%20have%20it%20to%20film%20some%20New%20Year's%20Eve%20celebrations.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%2064GB%20MicroSD%20card%20in%20and%20when%20connecting%20to%20Quik%20for%20my%20Macbook%20the%20Hero5%20and%20SD%20card%20can%20be%20seen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20updated%20the%20firmware%20and%20now%20on%201.55%20but%20can't%20get%20the%20LCD%20screen%20to%20display%20so%20I%20can't%20set%20the%20camera%20up%2C%20or%20connect%20it%20to%20my%20iPhone%20to%20control%20it%20so%20basically%20I'm%20dead%20in%20the%20water%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20submitted%20a%20support%20ticket%20but%20obviously%20with%20the%20New%20Year%20break%20it%20is%20in%20the%20queue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'd%20love%20to%20get%20this%20resolved%20and%20start%20using%20my%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMark%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27054%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27054%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F15866%22%20target%3D%22_blank%22%3E%40mpr1964%3C%2FA%3E%20-%20When%20you%20updated%20the%20firmware%2C%20did%20you%20do%20the%20update%20through%20the%20app%20or%20through%20Quik%3F%20If%20so%2C%20there's%20a%20chance%20it%20did%20not%20install%20completely%20if%20the%20screen%20is%20blank%20following%20the%20update.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI'd%20recommend%20trying%20to%20do%20the%20update%20again%2C%20but%20do%20a%20manual%20update%20that%20puts%20the%20firmware%20update%20directly%20on%20the%20SD%20card.%20Instructions%20are%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27098%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27098%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Jeff%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20updated%20through%20Quik%20for%20Mac%20on%20my%20Macbook%20Pro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20just%20downloaded%20the%20file%20and%20now%20trying%20to%20find%20a%20way%20to%20update%20the%20the%20SD%20card%20by%20trying%20to%20find%20an%20SD%20reader%20compatible%20with%20USB-C.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20will%20let%20you%20know%20how%20I%20go.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMark%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27212%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27212%22%20slang%3D%22en-US%22%3EI%20just%20went%20a%20couple%20of%20rounds%20with%20support%20on%20the%20same%20problem.%20I%20used%20my%20GoPro%20Hero%205%20Black%20for%20the%20first%20time%20yesterday%2C%20taking%20a%20long%20time%20lapse%20video.%20Everything%20worked%20fine%2C%20but%20when%20I%20went%20to%20review%20the%20video%2C%20the%20screen%20was%20all%20black%20(but%20with%20the%20backlight%20visibly%20on).%20I%20saw%20on%20the%20GoPro%20community%20that%20a%20number%20of%20other%20people%20have%20the%20same%20problem%2C%20so%20I%20updated%20the%20firmware%20via%20the%20app%20on%20my%20iPhone.%20The%20update%20was%20successful%2C%20and%20the%20GoPro%20power%20cycled%20properly.%20The%20screen%20still%20did%20not%20work.%20I%20pulled%20the%20plug%20and%20removed%20the%20battery%2C%20replaced%20everything%20and%20the%20screen%20still%20doesn't%20work.%20Talked%20to%20support%2C%20who%20also%20told%20me%20to%20do%20a%20manual%20update%20via%20the%20card.%20I%20did%20that%20successfully%2C%20and%20have%20exactly%20the%20same%20problem%20-%20nothing%20displays%20on%20the%20touchscreen%2C%20but%20otherwise%20the%20GoPro%20is%20working.%20Has%20anybody%20figured%20this%20out%3F%20It%20is%20a%20bad%20batch%20of%20GoPro's%20that%20need%20to%20be%20recalled%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27217%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27217%22%20slang%3D%22en-US%22%3E%3CP%3EI%20never%20got%20mine%20to%20work%2C%20after%20talking%20with%20customer%20support%20I%20have%20sent%20mine%20back%20to%20Gopro%20to%20be%20replaced%20with%20a%20new%20one.%20Hopefully%20the%20new%20one%20does%20not%20have%20the%20same%20problem.I%20had%20a%20lot%20of%20plans%20for%20this%20over%20the%20holidays%20that%20had%20to%20be%20put%20on%20hold%20or%20simply%20not%20done%20because%20of%20the%20camera%20not%20working.%20I%20am%20waiting%20now%20for%20my%20new%20camera%20to%20come%20in%2C%20but%20it%20would%20be%20nice%20if%20I%20were%20further%20compensated%20for%20the%20inconveinence%20of%20not%20having%20a%20camera%20that%20I%20paid%20for.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27258%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27258%22%20slang%3D%22en-US%22%3E%3CP%3EJeff%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20good%20news%20is%20that%20I%20have%20updated%20my%20Hero5%20manually%20using%20the%20MicroSD%20card%20in%20a%20reader%20and%20it%20went%20through%20the%201%2F2%20and%202%2F2%20steps%20shown%20on%20the%20page%20and%20restarted%20several%20times%20during%20the%20update.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20bad%20news%20is%20that%20the%20LCD%20screen%20is%20still%20not%20displaying%20anything.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMark%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27283%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27283%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%20The%20screen%20is%20black%2C%20but%20the%20backlight%20works.%20It%20responds%20to%20voice%20commands%20and%26nbsp%3Bit%20will%20still%20record%20and%20take%20pictures.%20Manually%20updated%2C%20full%20battery%2C%20SD%20card%20formatted.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27382%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27382%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F15866%22%20target%3D%22_blank%22%3E%40mpr1964%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16273%22%20target%3D%22_blank%22%3E%40illyism%3C%2FA%3E%20-%20Best%20option%20if%20you've%20tried%20all%20of%20the%20other%20steps%20is%20to%20contact%20our%20Support%20team%20directly%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E.%20We'll%20try%20to%20get%20this%20figured%20out%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27447%22%20slang%3D%22en-US%22%3ERe%3A%20Brand%20New%20Hero5%20Black%20LCD%20touch%20screen%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27447%22%20slang%3D%22en-US%22%3E%3CP%3E%40jefftThanks%20-%20I%20lodged%20a%20support%20ticket%20on%2031DEC16%20and%20awaiting%20contact%20from%20the%20support%20team.%20I%20have%20a%20case%20number.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMark%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Brand New Hero5 Black LCD touch screen won't turn on

Im at the verge of shattering this camera into pieces ive spent 4 hours googleing youtubing and searching the **bleep** world how to turn on the screen to my gopro hero5 i just bought it today someone help me please im going insane the screen was working when i got it out the box i went to charge it and now it wont come on......


Accepted Solutions
GoPro Community Manager
Posts: 5,852

Re: Brand New Hero5 Black LCD touch screen won't turn on

If you've updated the camera to the latest firmware and are still having this issue, you can try a reset by popping out the battery. If that doesn't resolve the issue, please reach out to one of our Customer Support team members at https://gopro.com/help/PKBContactus and ehy'll be glad to troubleshoot the issues with you.

 

Thanks,

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,852

Re: Brand New Hero5 Black LCD touch screen won't turn on

@supershore5324 - If you haven't already, please try to upload the new firmware for the camera - https://gopro.com/update/hero5. Other customers who are reporting this issue are finding that if they upgrade to the latest firmware, the issue gets resolved for them.

 

Thanks,

Jeff

Sightseer
Posts: 2

Re: Brand New Hero5 Black LCD touch screen won't turn on

I just updated the camera and the LCD screen wont come on. I have the Hero 5 Black. It worked when I first bought it, but shut off last week and I havent been able to turn it back on. Very frustrating.

Sightseer
Posts: 1

Re: Brand New Hero5 Black LCD touch screen won't turn on

I am having this same problem. Is there any resolution? I just got it tonight. It worked until I updated to latest firmware. Please help!!!!! This is a Christmas gift!

Sightseer
Posts: 1

Re: Brand New Hero5 Black LCD touch screen won't turn on

Hello gopro! I am having this same problem. Is there any resolution? I just got it tonight. It worked until I updated to latest firmware(1.55). Please help!

 

 
GoPro Community Manager
Posts: 5,852

Re: Brand New Hero5 Black LCD touch screen won't turn on

If you've updated the camera to the latest firmware and are still having this issue, you can try a reset by popping out the battery. If that doesn't resolve the issue, please reach out to one of our Customer Support team members at https://gopro.com/help/PKBContactus and ehy'll be glad to troubleshoot the issues with you.

 

Thanks,

Jeff

Tourist
Posts: 4

Re: Brand New Hero5 Black LCD touch screen won't turn on

Like others, I have this exact problem. I bought my Hero5 Black duty free when I left Australia on 15 December 2016 and finally had time to open the box last Friday, wanting to have it to film some New Year's Eve celebrations.

 

I have a 64GB MicroSD card in and when connecting to Quik for my Macbook the Hero5 and SD card can be seen.

 

I updated the firmware and now on 1.55 but can't get the LCD screen to display so I can't set the camera up, or connect it to my iPhone to control it so basically I'm dead in the water,

 

I have submitted a support ticket but obviously with the New Year break it is in the queue.

 

I'd love to get this resolved and start using my camera.

 

Mark

GoPro Community Manager
Posts: 5,852

Re: Brand New Hero5 Black LCD touch screen won't turn on

@mpr1964 - When you updated the firmware, did you do the update through the app or through Quik? If so, there's a chance it did not install completely if the screen is blank following the update.

 

I'd recommend trying to do the update again, but do a manual update that puts the firmware update directly on the SD card. Instructions are at https://gopro.com/update/hero5.

 

Thanks,

Jeff