Brand New Hero5 Black LCD touch screen won't turn on

[supershore5324]

Im at the verge of shattering this camera into pieces ive spent 4 hours googleing youtubing and searching the **bleep** world how to turn on the screen to my gopro hero5 i just bought it today someone help me please im going insane the screen was working when i got it out the box i went to charge it and now it wont come on......

[jefft · Accepted solution]

If you've updated the camera to the latest firmware and are still having this issue, you can try a reset by popping out the battery. If that doesn't resolve the issue, please reach out to one of our Customer Support team members at https://gopro.com/help/PKBContactus and ehy'll be glad to troubleshoot the issues with you.

Thanks,

Jeff

[jefft]

@supershore5324 - If you haven't already, please try to upload the new firmware for the camera - https://gopro.com/update/hero5. Other customers who are reporting this issue are finding that if they upgrade to the latest firmware, the issue gets resolved for them.

Thanks,

Jeff

[mazestudio]

I just updated the camera and the LCD screen wont come on. I have the Hero 5 Black. It worked when I first bought it, but shut off last week and I havent been able to turn it back on. Very frustrating.

[kman2215]

I am having this same problem. Is there any resolution? I just got it tonight. It worked until I updated to latest firmware. Please help!!!!! This is a Christmas gift!

[agilegorge33118]

Hello gopro! I am having this same problem. Is there any resolution? I just got it tonight. It worked until I updated to latest firmware(1.55). Please help!

[agilegorge33118]

Hello gopro! I am having this same problem. Is there any resolution? I just got it tonight. It worked until I updated to latest firmware(1.55). Please help!

[jefft · Accepted solution]

If you've updated the camera to the latest firmware and are still having this issue, you can try a reset by popping out the battery. If that doesn't resolve the issue, please reach out to one of our Customer Support team members at https://gopro.com/help/PKBContactus and ehy'll be glad to troubleshoot the issues with you.

Thanks,

Jeff

[mpr1964]

Like others, I have this exact problem. I bought my Hero5 Black duty free when I left Australia on 15 December 2016 and finally had time to open the box last Friday, wanting to have it to film some New Year's Eve celebrations.

I have a 64GB MicroSD card in and when connecting to Quik for my Macbook the Hero5 and SD card can be seen.

I updated the firmware and now on 1.55 but can't get the LCD screen to display so I can't set the camera up, or connect it to my iPhone to control it so basically I'm dead in the water,

I have submitted a support ticket but obviously with the New Year break it is in the queue.

I'd love to get this resolved and start using my camera.

Mark

[jefft]

@mpr1964 - When you updated the firmware, did you do the update through the app or through Quik? If so, there's a chance it did not install completely if the screen is blank following the update.

I'd recommend trying to do the update again, but do a manual update that puts the firmware update directly on the SD card. Instructions are at https://gopro.com/update/hero5.

Thanks,

Jeff