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Sightseer
Posts: 1
Accepted Solution

Brand New Hero 6 Black wont turn on

Hi there,

 

My wife jsut bought the brand new hero 6 black from John Lewis and i've tried to start it up and .... nothing. Battery and sd card go in and I've left it to charge for a couple of hours now but theres no lights, and it won't turn on whatsoever. Am I missing something obvious here?

 

Samy


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Brand New Hero 6 Black wont turn on

Hi Samy,

 

@samyb73

 

I am sorry to hear about the issue with that new camera. Give these steps a try to see if we can get you up and running:

 

1) Make sure to use a wall charger with an output of 5V & 1-2A. 
2) Remove and reinsert the battery (to ensure that everything, including Connections is powered off). 
3) Connect the GoPro USB cable to the wall charger, and then attach the camera to the cable. 
4) Red LEDs should illuminate on the camera within 5-10 seconds. If they do not try this step 2-3 more times.
5) Allow the camera to charge in this manner for 3-5 hours (during this time the red LEDs should turn off).
6) After charging for 3-5 hours, disconnect the camera from the cable and proceed to manually update the camera.
 

 

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: Brand New Hero 6 Black wont turn on

Hi Samy,

 

@samyb73

 

I am sorry to hear about the issue with that new camera. Give these steps a try to see if we can get you up and running:

 

1) Make sure to use a wall charger with an output of 5V & 1-2A. 
2) Remove and reinsert the battery (to ensure that everything, including Connections is powered off). 
3) Connect the GoPro USB cable to the wall charger, and then attach the camera to the cable. 
4) Red LEDs should illuminate on the camera within 5-10 seconds. If they do not try this step 2-3 more times.
5) Allow the camera to charge in this manner for 3-5 hours (during this time the red LEDs should turn off).
6) After charging for 3-5 hours, disconnect the camera from the cable and proceed to manually update the camera.
 

 

Let us know how it goes!

 

Best,

Ryan