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12-02-2020 09:26 AM
Brand New GoPro MAX scratched lens
[ New ]I just recieved my new GoPro MAX now and I noticed te other lens is scratced in a very strange circular pattern, I took picture of the GoPro before I opened it because I was so happy with my new purcase but I'm not happy about the scratched lens. I can even see te scratch when I look at the photo I took before unboxing. I request customer support call and they called me and asked me about my first and last name then hang up on me so I tried contacting the customer support live chat and waited a long time and then I was next in line and then it says "There are no agents available at the moment. Please check later."
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a month ago
Re: Brand New GoPro MAX scratched lens
[ New ]You need to have at least a 12inch clearance around your camera in a "sphere" to eliminate stitch lines, in this case it looks like your camera is just sitting on a table without a stand about 3 inches away from a TV.
Also your screen shot seems to be from a low resolution preview (which will have stitch lines) rather than a high quality finished output (which is stitched together much better).
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12-02-2020 09:33 AM
Re: Brand New GoPro MAX scratched lens
[ New ]Photo before unboxing you can even see the scratches

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12-02-2020 11:12 AM
Re: Brand New GoPro MAX scratched lens
[ New ]simply ...customer returned devices ..... repacked ...and sent to new customer.....some of the gopro-staff has written in the last few days...they do not have items on stock......... so ..think about it...where does this device come from..
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12-02-2020 11:21 AM
Re: Brand New GoPro MAX scratched lens
[ New ]
Sorry if you are having trouble reaching out to Support.
Please try logging a new request.
Take note of the case number so we can follow up with the team.
As this is a recent purchase, you may also refer to the same store(if not from GoPro.com) where you got the camera from.
Thanks!
Ej
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12-02-2020 11:51 AM
Re: Brand New GoPro MAX scratched lens
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a month ago
Re: Brand New GoPro MAX scratched lens
[ New ]Got my replacement GoPro Max and now the stitch line is all messed up..

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a month ago
Re: Brand New GoPro MAX scratched lens
[ New ]Salut,
Pas de soucis avec ce nouveau soucis...^^
Reinstalle le firmware de la max, et le problème sera résolu.
Pas de chance...
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a month ago
Re: Brand New GoPro MAX scratched lens
[ New ]I updated to the newest firmware and did factory reset 2x and it's still a problem