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Hiker
Posts: 11

Brand New GoPro Hero 7 Black Freezing

My brandnew gopro 7 black keeps freezing already did manual eeinstall of fw. still freezes. as much as possibleI would hate to return it and have it replaced through gopro plus. we have vacations scheduled and i will be using it. any work around? TIA.
Nomad
Posts: 1,386

Re: Brand New GoPro Hero 7 Black Freezing

I would make sure that you are using one of the recommended SD cards for your camera, you can find a list hereL

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Also make sure that you have updated to the latest firmware for your camera, you can find instructions on how to do that hereL

https://gopro.com/update

 

If the problem still persists, you can always contact customer support directly, you can find a full list of options hereL

https://gopro.com/help/ContactUs