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Reply
edg
GoPro
Posts: 28

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

@toughriver48026, sorry--most of the time that troubleshooting process is pretty successful. If you're still having issues with power/charging, I'd recommend reaching out to Support

Tourist
Posts: 6

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

 
Tourist
Posts: 6

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

I finally solved my issue.... spending other 20€ to buy an external dock charger with two extra batteries on amazon. Yes, it is worth to have two more batteries but I cannot believe I have been forced to buy it as the camera was not able to charge its own battery properly. This is very disappointing. At least the camera works now!
Sightseer
Posts: 1

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

THANK YOU! lol I been having this problem and it was driving me crazy. Fixing to run to Walmart, I've got my fingers crossed

Tourist
Posts: 1

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

it happen when you left your wifi open, and batery drained to death, all you have to do just use an external charger to recharge your gopro battery, just same voltage written on battery mine is 3.7V, i just cut cable near the connector of an old cellphone charger, connect red on + and black or white or gray cable on - sign, for less than a minute, after put the battery back in your camera, and do not Power on yet, plug your charger. your will have red light (charging) after 10 or 15 minutes you can power on camera to test.

 

1: Remove battery 

2: Charge with external Charger (Must Check Voltage)

3: Put the battery back in camera 

4: plug the charger

5: after 10-15 minutes power on Camera

 

i hope its done.

go pro trouble.jpg
Tourist
Posts: 1

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

Didnt even get a blink, don't buy goods in Abu Dhabi, customer service is rotten due to no product knowledge and goods seem to be breaking a lot out here. There is no refund available so you know I'm going to lose out on buying a go pro and no answers on here either. 

GoPro
Posts: 7,856

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

Hello @martinm867

 

Sorry to hear about the trouble. It would be best to connect with our Support team for immediate assistance on your HERO5 Black camera. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Brand Hero 5 Black won't charge - LED blinks on once, then nothing. Disappointing Christmas.

I am experiancing the same issue.  Very Disappointed.

I ordered a second battery and external charger.  I really hope this does the trick.