12-25-2017 04:43 PM
Sorry but is says an SD card is not required to charge so why would updating have an impact on the ability to charge? Seems like saying a laptop won't charge the battery unless the operating system is installed and up to date. I know that's not an apple to apple comparison but is baffling to me that a software update might positively impact our ability to simply charge the camera. Looking forward to officail support being available so we can all get our new Christmas cameras to work before 2018.
12-26-2017 12:41 AM
12-26-2017 02:07 AM
I cannot even update. Neither the manual nor the direct update is working. It says battery level is too low to start for it. Very disappointing Christmas. My daughters couldn't see the time to use for their new GoPro!
12-26-2017 08:25 AM
Well - I have a solution but it's nto a good one.
This morning I visited Wal=mart and purchased a charger that comes with a second battery - also another USB cable.
I tried the new battery in the camera - same symptom - oneblink and nothing.
I put my original battery in the extrenal charger - amber light on charger came on right away indicating it's charging. Left it there for 5 minutes. Put it back in the camera and the camera powers up. Turned it off and connected the orignial charge cable to the camera with the original battery - charging perfectly.
It seems to me that the battery may be so flat/discharged that the camera charge is not enough to get it started charging. Once it has a tiny charge from teh wall charger, it can then be charged by connecting the camera.
THis worked for both batteries - initial charge from camera fails. Charge in the wall charger for even a few minutes, then put in the camera and it charges fine.
So - my solution was a $50 charger and extra battery that I really only need for a couple minutes. Oh well - it's Cristmas. I guess my daughter is going to have an extra battery and external charger and we will avoid charging through the camera.
I did call GoPro and didn't have to wait long to get someone on the phone. I had already purchased my charger but wish I would have called first to see if they could have fixed anything. I seriously have my doubts. The best part of the whole deal is that I don't have to order another one, wait for it to come and send the old one back only to the have the same problem.
Hope this is helpful to someone. Just glad my camera is working and ready for the trip to Florida tomorrow.
12-26-2017 08:59 AM
12-26-2017 02:40 PM
@toughriver48026, @toddb11772, @rockystorm1641, @loyalrange72148 I think you guys are right on the money in terms of the camera possibly needing an update, but requiring a much higher charge than available in the out-of-box battery. Give this a shot (for those that have yet to go out and purchase another battery/charger):
- Grab a wall charger with an output of 5V & 1-2A (TIP: all iPhone charging cubes, and most late-model Android phones come with chargers that fit the bill--just double check on any non-Apple charger to be sure).
- Remove and reinsert the battery (to ensure that everything, including Connections is powered off).
- Connect the GoPro USB cable to the wall charger, and then attach the camera to the cable.
- Red LEDs should illuminate on the camera within 5-10 seconds. NOTE: If red LEDs do not remain lit, repeat steps 2 & 3 twice more.
- If on the third attempt you're still getting an LED that goes out, leave it connected to the charger for ≈30 mins--you should get a solid charging light (if not see below):
- Try powering the camera on, go through the set up (get to where you see a preview of what the camera is seeing), then turn the camera off and reconnect to the charger--you should have a solid red LED within a few minutes.
- Allow the camera to charge in this manner for 3-5 hours (during this time the red LEDs should turn off). After charging for ≈2 hours, disconnect the camera from the cable and proceed to manually update the camera.
12-26-2017 03:14 PM
I called Go Pro, we tried several things, which included plugging it in to the computer without a battery in it. Same result, blinks once and does nothing. So they starting the warranty process. Instead of doing that I contacted Amazon, who I purchased it from, and they are shipping me one tomorrow.