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Tourist
Posts: 7

Bottom button for battery release wiggles?

Just received my Hero7 today and want to ask others this. I've noticed that if I shake my camera I can hear the bottom battery release button jiggling and making noise. It does this even when in the protective shell.

 

Does this happen to anybody else?

Tourist
Posts: 7

Re: Bottom button for battery release wiggles?

I also noticed the battery door does not seem to close all the way... it moves when I push on it... flexes...

GoPro
Posts: 9,012

Re: Bottom button for battery release wiggles?

 

Hi @vycor

 

It's not supposed to be making any noise even if you shake the camera.

So we can asses the issue further, will you be able to record a video showing the issue?

 

You can also refer to the same store/channel where you purchased it from.

Or you may contact our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

Tourist
Posts: 7

Re: Bottom button for battery release wiggles?

I already sent it back to Amazon, where I bought it. And I ordered a replacement. Not happy that a brand new GoPro out of the box had these flaws... so it'll be in your amazon disposal inventory whenever you guys request it from amazon