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Sightseer
Posts: 2

Bom dia gopro hero 6 black

Tenho uma go pro 6 black e está na garantia, mas a própria não está ligando o visor, onde consigo levar para uma assistência em São Paulo para reparo ?
GoPro
Posts: 7,645

Re: Bom dia gopro hero 6 black

Hi @superpeak37641

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Bom dia gopro hero 6 black

Boa tarde
Fiz todo procedimento e continua a tela não ligar
Quero um endereço de uma assistência técnica para fazer o reparo aqui em São Paulo - Brasil ?
GoPro
Posts: 7,645

Re: Bom dia gopro hero 6 black

Thanks for trying the suggested steps @superpeak37641

 

GoPro does not have repair options, please reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Regards,

Ej