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Nomad
Posts: 6,355

Re: Blurry video and pics hero 7 black

[ New ]

Can you get a closer picture and also tilt the lens so that the light is shining off of it.  Also, can you post a picture of what you are using to clean the lens.  

 

I think I know the issue, but I just want to confirm.

GoPro
Posts: 6,097

Re: Blurry video and pics hero 7 black

[ New ]

Hi @adeptmesa03350,

 

Can you please try to install new camera firmware manually?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

After installing new camera firmware please set your camera to auto then try to take a picture and check if it is still the same. 

 

If issue persist please contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

-jay

Tourist
Posts: 7

Re: Blurry video and pics hero 7 black

[ New ]
See
15829992196568587026011926945232.jpg
Tourist
Posts: 7

Re: Blurry video and pics hero 7 black

[ New ]
Already manually updated
GoPro
Posts: 6,097

Re: Blurry video and pics hero 7 black

[ New ]

It would be best to contact GoPro customer support @adeptmesa03350

They can help you with that: https://gopro.com/help/ContactUs

 

 

 

Regards,

-Jay