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Tourist
Posts: 7

Blurry video and pics hero 7 black

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I have purchased go pro hero 7 black from croma but the thing is their is blurry picture and video everytime.
GX010016_1582770857887_high.jpg

Accepted Solutions
GoPro
Posts: 6,097

Re: Blurry video and pics hero 7 black

[ New ]

It would be best to contact GoPro customer support @adeptmesa03350

They can help you with that: https://gopro.com/help/ContactUs

 

 

 

Regards,

-Jay

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All Replies
Hiker
Posts: 393

Re: Blurry video and pics hero 7 black

[ New ]

Wipe the lens cover with a clean cloth.

 

If the problem persists, apply for a camera replacement from the URL below.

 

https://gopro.com/help/ContactUs

 

Thank you

Tourist
Posts: 7

Re: Blurry video and pics hero 7 black

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Sir i have already done that and here is after video but still their is blurry picture and video
Nomad
Posts: 6,342

Re: Blurry video and pics hero 7 black

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Please take a photo of your GoPro camera lens and post it here.  Take the photo directly after you've taken a shot that shows up blurry.

Tourist
Posts: 7

Re: Blurry video and pics hero 7 black

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Here is the video sample picture
20200228_232114.jpg
Nomad
Posts: 6,342

Re: Blurry video and pics hero 7 black

[ New ]

Please take a photo of your GoPro camera lens and post it here.  Take the photo directly after you've taken a shot that shows up blurry.

 

Tourist
Posts: 7

Re: Blurry video and pics hero 7 black

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Here is lens
20200228_232726.jpg
Tourist
Posts: 7

Re: Blurry video and pics hero 7 black

[ New ]
Here is the pic of the lens