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Tourist
Posts: 6

Blue tooth communication with Hero 7 Black

When I first bought the camera 9 months ago, I can connect to it via Blue Tooth quite easily, with either Android or iOS.  However a couple of weeks ago, I couldn't get it to connect via Blue Tooth to my Android phone. Keep coming up with the message, " Pairing rejected by GoPro 8681"

 

After using manual update it to ver 1.8 firmware, the same problem.  Tried different Android phone to no avail.

 

But I can connect to the camear via wifi and everything works ok.

 

Any idea, if the Blue Tooth is faulty or what? As it is till under warranty, I might take it back to be fixed, but wanted to check it properly before jumping onto that route.

 

cheers

GoPro
Posts: 11,993

Re: Blue tooth communication with Hero 7 Black

Hi @ffrree

 

Thanks for trying the manual update.

See if resetting the camera to its factory settings will help. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej