Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 6

Blue tooth communication with Hero 7 Black

When I first bought the camera 9 months ago, I can connect to it via Blue Tooth quite easily, with either Android or iOS.  However a couple of weeks ago, I couldn't get it to connect via Blue Tooth to my Android phone. Keep coming up with the message, " Pairing rejected by GoPro 8681"


After using manual update it to ver 1.8 firmware, the same problem.  Tried different Android phone to no avail.


But I can connect to the camear via wifi and everything works ok.


Any idea, if the Blue Tooth is faulty or what? As it is till under warranty, I might take it back to be fixed, but wanted to check it properly before jumping onto that route.



Posts: 11,993

Re: Blue tooth communication with Hero 7 Black

Hi @ffrree


Thanks for trying the manual update.

See if resetting the camera to its factory settings will help.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through
Please have your camera's serial number and proof of purchase ready.