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Reply
Tourist
Posts: 2
Accepted Solution

Blue light doesnt Turn on GoPro Hero4 problem

[ Edited ]

I hold the button on the side after the camera is turned on, and nothing happens so I go to the back panel and turn it on there but the blue light doesn't blink and there is no wifi icon showing up on the front of the camera even when i try to pair it to my gopro app doesntblink.

So then I decide to move it down to "pairing" mode while the wifi shows "on ( but still no icon ) and the blue light starts blinking andwon't connect.

I tried reseting the wifi settings on the camera and it still won't work, allready reformat the microsd card. Ive read a post that his problem fix when he pair his gopro to his remote control but i dont have one and i dont think that will work


Accepted Solutions
GoPro
Posts: 9,544

Re: Blue light doesnt Turn on GoPro Hero4 problem

 

Hi @swiftstoke4316

 

If the suggested steps does not resolve the issue, you may reach out to our Support Team to move forward with this. They are available via phone or chat. https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same store/channel your purchased it from.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 7,862

Re: Blue light doesnt Turn on GoPro Hero4 problem

Hello @swiftstoke4316

 

Try manually updating your camera first, even if it may already have the latest firmware. You can follow the instructions under "Manual Update" in this article. After this, please make sure that your mobile device is updated to its latest OS version, and that the GoPro App that you have installed is the latest version. You can ensure this by uninstalling and re-installing the app. 

 

The next step is to attempt the pairing again. Should you encounter any more issue, see if the steps provided below will help with the resolution. 

  • Delete the Bluetooth ID from your device settings
  • Remove the camera from the menu in the GoPro App 
  • Forget the Wi-Fi on your mobile device 
  • Reset the Wi-Fi on our camera 

The steps are discussed in detail here. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Blue light doesnt Turn on GoPro Hero4 problem

Hi thanks for the quick response but ive just finish to do what u told me but still the same thing ive also read that some people that had my same problem have return the gopro for a new one if take it to a shop can i get a new one? @mariustanya
GoPro
Posts: 9,544

Re: Blue light doesnt Turn on GoPro Hero4 problem

 

Hi @swiftstoke4316

 

If the suggested steps does not resolve the issue, you may reach out to our Support Team to move forward with this. They are available via phone or chat. https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same store/channel your purchased it from.

 

Thanks!

Ej