12-27-2018 11:09 AM
Sorry to know what happened.
Please try to Update your camera manually by following the manual update steps here: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras
If issue persist please contact our customer support team via phone or chat: https://gopro.com/help/ContactUs
12-28-2018 12:14 PM