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Tourist
Posts: 8
Accepted Solution

Blue front lcd screen

I just purchased my gopro hero5 black today. After a couple of hours of work the front large screen turned blue and won't work...

Accepted Solutions
Highlighted
Tourist
Posts: 8

Re: Blue front lcd screen

I mailed the camera to gopro after following the instructions given by your support team. Thank you for the replacement.

View solution in original post

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Explorer
Posts: 13,002

Re: Blue front lcd screen

You should first look here https://gopro.com/order-status and contact the GoPro Support Team if you have questions.

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Tourist
Posts: 8

Re: Blue front lcd screen

 
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GoPro
Posts: 6,097

Re: Blue front lcd screen

Hi @roukgr,

 

Sorry to know what happened.

Please try to Update your camera manually by following the manual update steps here: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

If issue persist please contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

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Tourist
Posts: 8

Re: Blue front lcd screen

I'll try that from laptop cause i cant download it from my cellphone. Thank you for the immediate response
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Tourist
Posts: 8

Re: Blue front lcd screen

Unfortunately nothing happened. The touchscreen remains blue while all other functions work.
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GoPro
Posts: 19,657

Re: Blue front lcd screen

 

Thanks for trying @roukgr

 

The best path forward is to refer to the same store/channel you got it from since this is a recent purchase.

 

You may also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Highlighted
Tourist
Posts: 8

Re: Blue front lcd screen

I mailed the camera to gopro after following the instructions given by your support team. Thank you for the replacement.
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GoPro
Posts: 16,022

Re: Blue front lcd screen

Great to know, @roukgr. You are welcome. Enjoy using your GoPro!