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Sightseer
Posts: 1
Accepted Solution

Blacked Out Screen

I used my GoPro 5 Hero Black once in the water and the next day, it was not turning on. I didn't drop it or anything the screen just will not turn on after multiple hours of charging it and multiple days of waiting. I did not purchase the insurance, but because I have had it for exactly 2 months today February 1, 2017 I believe I should get a replacment. Again I did only use the camera one time.


Accepted Solutions
Nomad
Posts: 279

Re: Blacked Out Screen

Hello,

 

Contact Support. They will be able to help you.

View solution in original post


All Replies
Nomad
Posts: 279

Re: Blacked Out Screen

Hello,

 

Contact Support. They will be able to help you.

Sightseer
Posts: 2

Re: Blacked Out Screen

I had the same problem

Sightseer
Posts: 2

Re: Blacked Out Screen

But I live in Brazil, what should I do?

GoPro Community Manager
Posts: 5,863

Re: Blacked Out Screen

@royalsurf05551 - Our numbers in Brazil are +552120181248 and 800 892 4087

Sightseer
Posts: 1

Re: Blacked Out Screen

[ Edited ]

Hello,

 

I have the same problem, did you contact customer support? Did they fix your gopro? @toughboost54601

 

Thanks.