Blacked Out Screen

[toughboost54601]

I used my GoPro 5 Hero Black once in the water and the next day, it was not turning on. I didn't drop it or anything the screen just will not turn on after multiple hours of charging it and multiple days of waiting. I did not purchase the insurance, but because I have had it for exactly 2 months today February 1, 2017 I believe I should get a replacment. Again I did only use the camera one time.

[maplepanda · Accepted solution]

Hello,

Contact Support. They will be able to help you.

[maplepanda · Accepted solution]

Hello,

Contact Support. They will be able to help you.

[royalsurf05551]

I had the same problem

[royalsurf05551]

But I live in Brazil, what should I do?

[jefft]

@royalsurf05551 - Our numbers in Brazil are +552120181248 and 800 892 4087

[iglaks]

Hello,

I have the same problem, did you contact customer support? Did they fix your gopro? @toughboost54601

Thanks.