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02-01-2017 03:04 PM
Blacked Out Screen
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I used my GoPro 5 Hero Black once in the water and the next day, it was not turning on. I didn't drop it or anything the screen just will not turn on after multiple hours of charging it and multiple days of waiting. I did not purchase the insurance, but because I have had it for exactly 2 months today February 1, 2017 I believe I should get a replacment. Again I did only use the camera one time.
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02-01-2017 04:23 PM
Re: Blacked Out Screen
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02-01-2017 04:23 PM
Re: Blacked Out Screen
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Hello,
Contact Support. They will be able to help you.
02-01-2017 05:00 PM
Re: Blacked Out Screen
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I had the same problem
02-01-2017 05:03 PM
Re: Blacked Out Screen
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But I live in Brazil, what should I do?
02-02-2017 08:56 PM
Re: Blacked Out Screen
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@royalsurf05551 - Our numbers in Brazil are +552120181248 and 800 892 4087
03-21-2017 02:14 PM - edited 03-21-2017 02:16 PM
Re: Blacked Out Screen
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Hello,
I have the same problem, did you contact customer support? Did they fix your gopro? @toughboost54601
Thanks.