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Sightseer
Posts: 2

Black video, locks up when trying to take video or pics

When taking a picture or recording video the camera locks up, you can't turn it off except by pulling the battery. The lcd screen on the back shows all black for the video.

 

The camera was working fine earlier in the day, charged it and formatted the sd card and now it shows a black screen for the video. The menus are working, it is on the newest update 2.60, was able to factory reset the camera, no change. Tried a second SD card. Tried charging to 100%. I purchased the camera this week and have only used it a few times. Is there anything that can be done to reset it and get it back to normal?

GoPro
Posts: 3,505

Re: Black video, locks up when trying to take video or pics

Hi @sunnyflame04220,

 

May I know what camera are you using?

 

Installing new firmware might help. 

 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Black video, locks up when trying to take video or pics

This was with a hero5 black, on the newest firmware. I was able to get it swapped out at the retailer.

GoPro
Posts: 3,505

Re: Black video, locks up when trying to take video or pics

Hi @sunnyflame04220,

 

Ohh. I just want to verify is it now working or you're still having the same issue?

 

Regards,

-Jay