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Sightseer
Posts: 1
Accepted Solution

Black thumbnails and videos not playing!

I have a gopro hero 4 black. I have been taking videos and pictures and through the gopro app, they won't all show up. They will remain black as thumbnails and when enlarging them. This is so frustrating! I paid so much for this camera and its won't even do what it's meant for! I've seen that I'm not the only one experiencing this..has anyone found a solution? I want to call the support, but I am out of the country. Is there a direct email address I can reach out through?

Thanks!

Accepted Solutions
GoPro
Posts: 12,013

Re: Black thumbnails and videos not playing!

 

Hi @stoutstoke04453

 

I am sorry to if you feel this way.

 

Would you know what resolution these videos were recorded on? What kind of phone do you have? 

 

For reference you may check: Supported Resolutions for Copy and Share in the GoPro App

 

Also, please ensure that the camera and the GoPro App are both up to date.

 

Regards,

EJ

 

 

View solution in original post


All Replies
GoPro
Posts: 12,013

Re: Black thumbnails and videos not playing!

 

Hi @stoutstoke04453

 

I am sorry to if you feel this way.

 

Would you know what resolution these videos were recorded on? What kind of phone do you have? 

 

For reference you may check: Supported Resolutions for Copy and Share in the GoPro App

 

Also, please ensure that the camera and the GoPro App are both up to date.

 

Regards,

EJ