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Tourist
Posts: 4

Black spot on front display

[ New ]
Hi. A black spot appeared on the front display of new GoPro 8. I have been paying a GoPro plus ever since I got it so I’d like an exchange. When I started the GoPro plus I was told that it has coverage in Bulgaria by your representative and this where I am situated right now.
My phone number is 00359877885085 and you can give me a call at any time. Please let me know how should I continue this matter, thank you.
GoPro
Posts: 17,460

Re: Black spot on front display

[ New ]

Hello, @chezzz4012. We are not able to call you from the Hub. It would be best to get in touch with our Support team so they can help you with your request. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Tourist
Posts: 4

Re: Black spot on front display

[ New ]
They said they can’t call me back and to contact you!! Are you guys ever going to stop transferring me and can I please get a call back?! Thank you
GoPro
Posts: 17,460

Re: Black spot on front display

[ New ]

Sorry to hear about that, @chezzz4012. Did you opt for a chat or callback request? Would you have the case number of your interaction with Support? We can follow up with them through that number. Thanks!

Tourist
Posts: 4

Re: Black spot on front display

[ New ]
I do not as something happens with the chat and no buddy reached back!
GoPro
Posts: 23,053

Re: Black spot on front display

[ New ]

Hi @chezzz4012

 

We try to help as much as we can here in the Support Hub.

For this concern, we need to refer you to our Support Team.

 

Please have a case logged either via call back request or via chat session.

https://gopro.com/help/ContactUs

 

Thanks!

Ej