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Reply
Sightseer
Posts: 1
Accepted Solution

Black screen

The hero 5 black LCD screen it's black! I tried to redo the updating but it remains black. I can use the menu, play the videos and record videos but I see nothing!

 

Please help me I will change camera if I cant find anything.


Accepted Solutions
GoPro
Posts: 3,924

Re: Black screen

Hi @tucanobellico,


Sorry to hear about the issue with the screen. Give these steps a try to see if we can get you back up and running: 

  1. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  2. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  3. Follow the web instructions to update your camera. 
  4. Once updated successfully, perform a factory reset on your camera: 
    • Tap Preferences > Factory Reset, and then tap Next.
    • From the main screen, swipe down.

If you are still having some trouble after that reach out to support directly: https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Black screen

Hi @tucanobellico,


Sorry to hear about the issue with the screen. Give these steps a try to see if we can get you back up and running: 

  1. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  2. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  3. Follow the web instructions to update your camera. 
  4. Once updated successfully, perform a factory reset on your camera: 
    • Tap Preferences > Factory Reset, and then tap Next.
    • From the main screen, swipe down.

If you are still having some trouble after that reach out to support directly: https://gopro.com/help/PKBContactus

 

Best,

Ryan

Adventurer
Posts: 8,938

Re: Black screen

I understand the staff posting out of a book. I do not understand if you at least tried  getting to twireless connection, and on to  the capture app, or  to your prefrence to the brightness, and the staff NOT WALKING you through those steps. to at least see if it is that problem the screen  darkening?  Never lnow, right.    

GoPro
Posts: 3,924

Re: Black screen

@tucanobellico @fishycomics That could work as well! Performing a factory reset would also put the screen back to the default brightness. Either way let us know how it goes!

 

Best,

Ryan

Adventurer
Posts: 8,938

Re: Black screen

Yes that will work but not if the OP can not see his screen to start off with he will have to use the front  if visable????   

Explorer
Posts: 11,185

Re: Black screen

Is it possible the rear LCD has been turned off? To test this, press the top shutter and side power/mode button simultaneously. If a settings menu comes up on the front small LCD you can navigate to the setting to turn the back LCD back on.

If the rear LCD was not turned off, you will only cycle through the different shooting modes and will not get to the settings.
Adventurer
Posts: 8,938

Re: Black screen

[ Edited ]

@danielr15 wrote:
Is it possible the rear LCD has been turned off? To test this, press the top shutter and side power/mode button simultaneously. If a settings menu comes up on the front small LCD you can navigate to the setting to turn the back LCD back on.

If the rear LCD was not turned off, you will only cycle through the different shooting modes and will not get to the settings.

it be possible.    glad we're tossing options out there. called trouble shooting 

 

@tucanobellico   If you can not get this figured out in 30 minutes time  yhen you need to return it  for a new one it  can be quite possible its   faulty, as the last tesort.  I rather get a new one then simply  trying endless hours to figure it out