Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-364133%22%20slang%3D%22en-US%22%3EBlack%20screen%20when%20i%20turn%20on%20the%20camera%20hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364133%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20i%20turn%20on%20the%20hero%206%2C%20the%20screen%20is%20in%20black.%3C%2FP%3E%3CP%3EI%20couldn't%20record%20any%20video%20or%20photof%20the%20camera.%3C%2FP%3E%3CP%3EI%20format%20the%20SD%20card%20%2C%20i%20re-set%20the%20camera%20settings.%20And%20i%20manually%20update%20the%20firmware%20from%20the%20sight.%20Still%20the%20camera%20sceen%20is%20on%20black.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20do%20the%20needful%20help.%3C%2FP%3E%3CP%3EVishnujith%20JP%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-364133%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364142%22%20slang%3D%22en-US%22%3ERe%3A%20Black%20screen%20when%20i%20turn%20on%20the%20camera%20hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364142%22%20slang%3D%22en-US%22%3EI%20think%20it's%20best%20if%20you%20reach%20out%20to%20the%20GoPro%20Support%20Team.%20You%20can%20start%20a%20chat%20or%20get%20numbers%20to%20call%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThis%20is%20a%20member%20to%20member%20support%20site%2C%20so%20there%20isn't%20much%20we%20can%20do%20for%20you.%20Since%20you%20formatted%20the%20SD%20and%20manually%20updated%2C%20there%20aren't%20many%20other%20options%20other%20than%20getting%20GoPro%20Support.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20of%20luck%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2

Black screen when i turn on the camera hero 6

[ Edited ]

When i turn on the hero 6, the screen is in black.

I couldn't record any video or photof the camera.

I format the SD card , i re-set the camera settings. And i manually update the firmware from the sight. Still the camera sceen is on black.

 

Please do the needful help.

Vishnujith JP

Explorer
Posts: 12,026

Re: Black screen when i turn on the camera hero 6

I think it's best if you reach out to the GoPro Support Team. You can start a chat or get numbers to call here https://gopro.com/help/ContactUs

This is a member to member support site, so there isn't much we can do for you. Since you formatted the SD and manually updated, there aren't many other options other than getting GoPro Support.

Best of luck