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Tourist
Posts: 5
Accepted Solution

Black screen in hero 6

My hero 6 had black screen. However, I am able to view it via the gopro app. I am able to record too. Just that I am unable to view anything on the lcd. Is this a known problem? Anyway I can resolve this issue or should I just rma?

Accepted Solutions
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Explorer
Posts: 12,952

Re: Black screen in hero 6

Most likely there is an issue with your LCD and you'll need to RMA. Get in touch with the GoPro Support Team and see what they have to say. Have your serial number and a digital copy (picture is fine) of your receipt handy. Most likely they will be setting up a RMA.

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Highlighted
Explorer
Posts: 12,952

Re: Black screen in hero 6

Most likely there is an issue with your LCD and you'll need to RMA. Get in touch with the GoPro Support Team and see what they have to say. Have your serial number and a digital copy (picture is fine) of your receipt handy. Most likely they will be setting up a RMA.
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Adventurer
Posts: 12,083

Re: Black screen in hero 6

stupid question are you sure youe  brightness is turned up?

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Tourist
Posts: 5

Re: Black screen in hero 6

I did adjust it but there's no difference to lcd.
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Tourist
Posts: 5

Re: Black screen in hero 6

Yeah. Just called them as it will be rma. Sadly, it worked fine before my overseas vacation but at the airport itself the gopro played on me. Well at least I can still capture footages on it, nvrtheless.
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Adventurer
Posts: 12,083

Re: Black screen in hero 6

bitter than nuthing

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Tourist
Posts: 5

Re: Black screen in hero 6

Yeah man. Still a hassle tho. Unlike hero 5 and before, we can change the setting thru the front lcd. With hero 6, all are thru the lcd touch. Or the gopro app.
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Tourist
Posts: 5

Re: Black screen in hero 6

*Can't see